Recently we had a Comcast issue at work and I got the pleasure of working with technician. We needed our work done after hours so we requested a 5:00pm start time. Our technician arrived right on time and got to work.
Quickly it was determined that we would need a new modem. No problem! our technician had one. All he had to do was call up the main office and have them switch it over.
Our Comcast technician then proceeded to call Comcast.
He was put on hold.
30-40 minutes later, Comcast came back online and took care of the 5 minute task.
Despite the fact that I had to wait just as long as he did, I was overjoyed that the injustice of Comcast hold time had to be endured by the Comcast tech. The only thing that would have been better is if they had come back onto the phone and promptly reported that they’d have to transfer him to another department.